Navigating the Road to Recovery: Support & Resources After Cyclone Alfred
As we move into the recovery phase following Cyclone Alfred, our thoughts are with everyone affected. We recognise that this storm has impacted people in different ways. Some have returned to work, while others are still without power or facing significant damage to their homes and businesses. It’s important to support one another, listen with empathy, and take steps toward rebuilding.
To help make this process smoother, we’ve compiled a list of essential resources, including emergency assistance, financial relief, and community support.
Essential Services & Local Support
- Fallen trees or potholes? Please contact Brisbane City Council online here or call 07 3403 8888.
- Currently without power? Check the Energex website for a list of outages and estimated restoration times. Visit here.
Please know that support is available, and we encourage you to reach out to organisations such as Lifeline (13 11 14) or Beyond Blue (1300 22 4636) as needed during this challenging time.
In the meantime, you can review available government assistance through the Disaster Recovery Funding Arrangements (DRFA).
Available Support Resources
Telecommunications Support
📱 Telstra Disaster Support
- Free phone diversion from home, mobile, or business lines
- Extra data for Pre-Paid, Post-Paid, and Upfront mobile customers
- Billing and payment support options
Learn More
📱 Optus Cyclone Alfred Support
- 100GB bonus data per billing cycle (over 3 cycles) for eligible post-paid customers
- Complimentary recharge for prepaid services expiring between March 6–10, 2025
Learn More
Community & Family Assistance
⚽ Sport and Recreation Disaster Recovery Program
- Up to $5,000 available for eligible sport and recreation organisations in disaster-declared areas.
Learn More
👶 Child Care Subsidy Emergency Support
- Continued CCS if your service closes due to the emergency
- Gap fee waivers for non-attendance or service closure
- Unlimited allowable absences during the emergency period
Learn More
Banking & Financial Support
🏦 NAB Disaster Recovery Support
- $1,000 Disaster Relief Grants for severely impacted customers.
Learn More
🏦 Commonwealth Bank Emergency Assistance
- Tailored support options for affected customers and businesses.
Learn More
🏦 ANZ Natural Disaster Support
- Various support options for personal and business customers.
Learn More
🏦 Westpac Disaster Support
- Support options for personal, business, and insurance customers.
Learn More
🏦 BOQ Special Relief Assistance
- Support for customers impacted by natural disasters.
Learn More
🏦 ING Relief Measures
- Available to those living or working in affected areas (dependent on account type).
Learn More
You Are Not Alone! Support Is Available
Recovery looks different for everyone, and it will take time. Please take advantage of the resources and relief options available, whether for financial support, rebuilding, or emotional wellbeing.
💙 Stay safe, and if this information is helpful, please share it with those who may need it.
